Business Process Management (BPM) Training Course

About This Course

This course prepares managers and specialists to design, run, and improve the processes that produce an organisation’s products and services. It covers how work actually flows across functions, how to measure process performance, and how to change a process without losing control of quality, cost, or compliance.

Participants learn to map a process, find where it fails or delays, set ownership and measures, and introduce improvements that staff can sustain. The emphasis is on processes the organisation can manage day to day, not on a software tool or a one-off workshop. The course supports professional process management. It is not a substitute for a specific methodology licence, and it does not teach methods for concealing poor performance or for bypassing required controls.

Course Objectives

Explain business process management and how it differs from a single improvement project.
Identify the processes that matter most to customers and to the organisation’s objectives.
Map a process as it is performed, including handovers, decisions, and systems.
Analyse a process for delay, rework, risk, and unnecessary cost.
Set process ownership, measures, and service levels.
Design an improved process and the controls that must remain.
Plan the change so that staff, systems, and documents are ready.
Monitor process performance and correct drift after the change.

What You Will Learn

How to see work as an end-to-end process rather than as separate departmental tasks
How to choose the processes that most affect customers and objectives
How to map a process as it is actually performed
How to find delay, rework, and weak handovers
How to set measures that show whether the process is working
How to design a simpler process without dropping required controls
How to assign process ownership
How to plan implementation, training, and cut-over
How to monitor the process after the change and stop it drifting
How to leave with a process package that can be implemented and reviewed

Skills You Will Gain

Process selection and scoping
Current-state process mapping
Handover and delay analysis
Process measurement design
Root-cause distinction at a management level
Future-state process design
Control retention in process change
Process-owner role definition
Implementation and cut-over planning
Post-change performance monitoring

Why Choose Komatek Academy

Built for managers and process owners, not as a general introduction to quality slogans
Mapping and analysis practised on a real or realistic process
Improvement held to the controls the organisation must keep
Clear boundary: the course improves how work is done and does not assist the removal of lawful or necessary checks
Usable across sectors, with in-house delivery that can use the organisation’s own processes

Who Should Attend

Operations and service-delivery managers

Process owners and process analysts

Quality, performance, and continuous-improvement officers

Team leaders responsible for a cross-functional workflowInternal auditors reviewing how work is controlled

Advisers supporting an organisation to standardise or improve its processes

Course Content

MODULE 01

Processes and Organisational Performance

1. What a process is: inputs, activities, outputs, and customers

2. End-to-end processes versus departmental tasks

3. Process management and the link to strategy and service

4. The process owner and the difference from a functional manager

5. When a process view is needed, and when it is not

6. Workshop: Selecting one process that crosses more than one function

MODULE 02

Understanding the Current Process

1. Process mapping: activities, decisions, handovers, and systems used

2. Who does the work, and who waits

3. Documents, data, and rules that govern the process

4. Variation: the official process and the process staff actually follow

5. Capturing the current state without blame

6. Workshop: Mapping a current process and marking handovers and delays

MODULE 03

Analysis and Measures

1. Time, cost, quality, and risk in a process

2. Bottlenecks, rework, and unnecessary approval

3. Customer requirements and internal service levels

4. Process measures that management can actually collect

5. Root causes of failure, distinguished from symptoms

6. Workshop: Analysing the mapped process and selecting three measures

MODULE 04

Designing the Improved Process

1. Future-state design: what should change, and what must stay

2. Simplification, standardisation, and automation at a management level

3. Controls that protect compliance, money, and data

4. Roles, skills, and the documents the new process needs

5. Impact on other processes and on suppliers

6. Workshop: Drafting a future-state process and the controls that remain

MODULE 05

Implementation and Ongoing Management

1. Change plan: communication, training, and cut-over

2. Piloting a process change before full rollout

3. Managing resistance and clarifying the new way of working

4. Monitoring after go-live and correcting drift

5. Process governance: review cycle and ownership

6. Capstone: Present a process-improvement package covering the current map, the analysis, the future state, measures, controls, and the implementation steps